Description
Every wedding professional ends up in conversations they would rather avoid. The extra request that is not in the package. The budget that has quietly blown out. The parent who wants to run the show. The complaint that lands in your inbox after the honeymoon. Put them off and they get bigger. Handle them badly and you lose money, referrals and sleep.
This pack gives you a simple framework and ready-to-use words, so you can stay calm, hold your boundaries and keep the relationship intact.
What is inside
- How to use the scripts so they sound like you, not a template
- The five-step framework behind every script: prepare, acknowledge, state the facts, offer options, confirm in writing
- A conversation prep sheet to fill in before any hard call
- Eight scenarios, each with what is usually going on, what to say out loud, an email version and a line for when they push back: scope creep, budget overruns, late payments, pushy parents, unrealistic expectations, saying no, bad news on the day, and complaints after the wedding
- Words that help and words that hurt, side by side
- A difficult conversation log
- How to stop most of these conversations before they start
Who it is for
Wedding planners, coordinators, stylists, florists, celebrants, venue teams and any wedding supplier who deals directly with couples and their families. It is especially useful if you tend to say yes to keep the peace, or put off the conversation until it becomes a problem.
What changes
Instead of rehearsing awkward conversations in your head for days, you open the right page, fill in the brackets and pick up the phone. You charge for the extras you used to give away, raise budget problems while they can still be fixed, and answer complaints in a way that protects your reputation. Clients experience you as calm, clear and professional, especially when things go wrong.
What’s inside
- Five-step framework for any hard conversation
- Conversation prep sheet
- Eight scenarios with spoken scripts
- Email versions for every scenario
- Push-back lines
- Words that help versus words that hurt
- Difficult conversation log
